At the Inclusive Health and Wellness Hub we provide general practice (GP) services bulk billed for vulnerable populations and eligible patients. This includes people supported by Micah Projects or other not-for-profit services as well as those under 16 and Concession Card Holders (Health Care Card, Pension Card and DVA Card Holders). 

Our Doctors
	Dr Christine Shih MBBS (Melb) FRACGP Monday 8am-4pm Dr Christine Shih graduated from the University of Melbourne in 2001 . She has a special interest in women's health , gaining extensive experience working in tertiary hospitals in Melbourne, such as the Mercy Hospital for Women and the Royal Women's Hospital. Dr Shih has worked at Family Planning Victoria and completed further postgraduate training in reproductive and sexual health. She has further experience in preventative health care and weight management and offers antenatal shared care . Dr Christine is helpful ,caring and thorough. She is a long term Market Street GP. Christine is fluent in Mandarin.
	Dr Kerrie Seeger MBBS FACRRM Tuesday, 8am – 12pm Wednesday, 8am – 12pm (Park Hotel) 12:45pm -4pm (Bric Housing) Thursday, 8am – 4pm Friday, 8am – 4pm Kerrie has enjoyed working at Inclusive Health and Wellness Hub for the past 2 years. Her background includes, working with the Navajo Nation (USA) Health Service, a brief military career, academic medicine (Professor – University of New Mexico Medical School) and as a GP in a small rural practice in northern NSW. Her practice is the full scope of family medicine with the exception of skin checks.
	Dr Yu San Tang BScMBBS FRACGP Wednesday, 8am – 4pm Special Interests: Paediatrics Sports Medicine Skin Cancer
	Dr Sam Wakista MBBS FRACGP Monday, Tuesday, Thursday, Friday Dr Wakista is a Sri Lankan born male VR GP working in Australia since 2010. He became a Fellow of the Royal Australian College General Practitioners in 2014.

Our experienced male and female doctors offer general health consultations as well as many specialist services including:

• Mental Health
• Women’s Health
• Pregnancy Care
• Child Health
• Skin checks
• Vaccinations
• Asthma management
• Chronic Disease Management
• Diabetes risk assessment
• 45-49 year old free health check
• 75 years and older health assessment
• Men’s health
• Minor procedures
• Endocrinology clinic and Diabetes Educator service
• Sexual Health screening and treatment
• Drug and alcohol management
• Visiting Podiatry service

As a Healthcare hub we deliver quality health services that are integrated with other social services. We also offer Wellness services including Acupuncture, Myotherapy, Remedial Massage, Reflexology and Shiatsu massage. See Wellness for more information.

We have treatment room nurses, who are also skilled in chronic disease management and a dedicated Women’s Health Nurse who is an experienced Sexual and Reproductive Health clinician.

Dr Brian Donohoe with Dan. Photography: Craig Holmes.

Coronavirus information

In response to the COVID 19 pandemic we continue to take measures to protect our patients and staff. This has changed the way we care for you, but has not reduced your access to our advice, diagnosis and care.

Our doctors are consulting five days per week and are providing a mix of face-to face and tele-health consultations. Please call the clinic first to talk to our friendly staff about making an appointment. If you are experiencing flu like symptoms, you will be asked some questions and provided information on what to do next. This will help protect the health and safety of you and others.

The Inclusive Health team is committed to providing holistic health and social support services that help individuals and families who face personal circumstances that affect their ability to access healthcare and quality of life.

View the Patient Information factsheet.

Download the Patient Registration form.

Fees
Bulk Billing is available for standard consultations for eligible patients. This means that there are no out-of-pocket expenses for patients who have a valid Medicare card. This includes patients under 16 and Concession Card Holders (Health Care Card, Pension Card and DVA Card Holders). 

When you come in for an appointment, please make sure you bring your Medicare card, health care card, pension card or DVA card.

If you don’t have a card there will be a minimum fee of $80.00 for a standard consultation and $120 for a longer consultation. We request that payment be made at the time of consultation.

Appointment Types
The clinic offers comprehensive care to patients, so a standard consultation is 20-30 minutes. If you need extra time to see a doctor, please advise reception at the time of making an appointment. Emergencies will always be given priority.

Telehealth appointments
Telehealth is having a consultation with your doctor by phone or video call. Telehealth is available to current patients only who have physically seen a GP at this clinic in the past 12 months.

Booking Appointments
To make an appointment call our clinic receptionists.

When you arrive for your appointment, please make sure you advise reception. They will ask you for identification. Correct patient identification is vital for patient safety and the maintenance of confidentiality.

If you are unable to attend a scheduled appointment, please phone us and let us know. You can help us by ensuring all your contact details are up to date. Appointment reminders will be sent via SMS.

Phone calls: Please note that doctors are not always available to receive and return phone calls.

It is always preferable to make an appointment to speak to your doctor. In an emergency, please call 000.

Communication
Our practice values your privacy. At times, we may phone you if you have provided your contact number. You may also receive SMS messages if you have opted-in to receive them. Please note, to protect your personal information, we are unable to accept email communication from patients.

Results
Patients will need to make a follow-up appointment to discuss the results of any tests collected as part of a consultation. Results will not be provided over the telephone. Follow-up provides an opportunity to clarify the meaning of results with the doctor. It also is a chance to ask any questions about ongoing care. A patient should never assume that a test result is normal if the clinic has not contacted them.

Our reception staff do not have access to your personal health information and cannot give results over the phone.

Home Visits
Our doctors offer home visits when it is safe and reasonable to do so. Home visits are offered to our regular patients who are too sick or frail to come to the practice, and if they live within 5km of the practice. This is arranged at the time convenient to our doctors. It is best to phone early in the day if a home visit is required.

Management of patient information
Our clinic is committed to maintaining the confidentiality of patients’ health information and has a Confidentiality, Privacy and Management of Patient Information Policy. This policy ensures that all patient information held by the clinic is protected from misuse, loss and unauthorized access. A copy of this document can be provided on request.

Inclusive Health Clinic regularly engages with local health services, such as local specialists, allied health and hospitals. If required, your GP will provide information about your health, such as a referral letter, to plan and facilitate optimal health care.

Patient rights and feedback
Patients of the Inclusive Health Clinic have the right, and are encouraged, to participate in all decisions about their healthcare. Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or would like to give feedback about the service you have received.

We value your feedback. Do you have any suggestions for improvement or feedback to provide?

Feedback forms are available in the waiting room and can be placed in the feedback box or handed to staff once completed. You may put your name on the feedback form if you wish or you may remain anonymous. Your comments are always treated in confidence.

Talking to the Practice Manager or Doctor is often the easiest and quickest way to resolve most problems. Our clinic also has a Clinic feedback and patient complaints Policy, a copy of which can be provided on request. The clinic also has expected standards of behaviour for both its staff and our patients. Mutual respect and safety are paramount and any aggressive or abusive behaviour towards staff members or patients will not be tolerated.

Patients who require communication services
Inclusive Health Clinic offers communication services including a translating and interpreting service (TIS) for non-English speaking patients and AUSLAN (Australian Sign Language) for members of the deaf community. Patients who require communication assistance are asked to let the reception staff know when making an appointment.

Good oral health is an essential part of overall health and wellbeing.

Our dedicated team of Tzu Chi volunteer dentists, dental therapists (people who treat common dental problems) and dental prosthetists (people who make dentures) are committed to delivering quality dental services.

Who can use the service?
Dental services are provided for specific population groups who meet eligibility criteria and referrals can be made from services who are supporting people experiencing disadvantage. To enquire about eligibility, please contact the Inclusive Health and Wellness Hub.

Inclusive Health and Wellness Hub Dentist. Photography: Katie Bennett.

We are now offering services such as acupuncture, myotherapy, reflexology, remedial massage and shiatsu, reflecting our commitment to a holistic approach to health.

To make an appointment call our clinic receptionists on (07) 3013 6050

For more information about our different Wellness services please see our Wellness Services Factsheet here.

Inclusive Health and Wellness Hub Community Acupuncture. Photography: Katie Bennett.

For more information please contact the Inclusive Health and Wellness Hub.